Reference

Privacy Policy for Indonesia Accounts and Data Use

This page explains what we keep when you open an account, use DANA, OVO, GoPay, or QRIS, and contact us for help.

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Browse Lobby Read FAQ

Data Use for DANA and QRIS

kipaswin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you send us account details, we keep only what we need to run identity checks, answer privacy requests, and process actions tied to your profile. That can include your name, contact address, device type, browser, login time, and the payment rail you choose, such as

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DANA, OVO, GoPay, or QRIS. We also store cookie data to remember language choice, session status, and form progress, plus log files that help us spot unusual access or repeated errors. Where local law permits, you can ask us to correct a field, ask what we
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hold, or request removal of data that is no longer required. Where local law does not permit a request, we follow the applicable rule and explain the limit in plain language.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP ROUTES

Where You Can Reach Us

For privacy questions, we keep two live channels open from 10:00-22:00 WIB every day: chat in the lobby and email from the address linked to your account. If you want a data correction, a cookie question, or a request about DANA, OVO, GoPay, or QRIS records, send it through a verified channel so we can match it to your account and answer under local law.

Team online

Live chat, 10:00-22:00 WIB

Use chat for quick privacy questions, cookie settings, and simple account checks. We can point you to the right step, then move the request to a verified channel if it needs account matching.

Email support

Send an email from the address on your account if you want a data copy, a correction, or a retention question handled in one thread. We keep the reply tied to that request only.

In-account form

Open Settings, then Privacy, then submit the form for verified changes to profile fields, session history, or payment contact details. That path is the fastest way to start a formal request.

HOW WE WORK

What We Do With Your Data

We handle privacy requests in the same way each time: collect the minimum data, check who is asking, and keep the result tied to the right account.

Data minimisation

We ask for the smallest set of fields needed for account access, privacy checks, and support replies, so the record stays focused on what you actually used.

Cookie use

Cookies remember your session, language, and form progress on Chrome for Android and Safari on iPhone until you log out or clear browser data.

Login security

When you ask for a change, we verify the email or phone number on file before we touch account data, which helps prevent the wrong person from making edits.

Retention

We keep records only as long as they are needed for support, audit trails, or legal handling. After that, they are removed or anonymised according to the applicable rule.

Change requests

You can ask to correct a field, update contact details, or question a stored payment reference through the verified form in Settings > Privacy or through live chat.

Contact route

If your request needs a full account check, send it from the same email or phone number you used to open the account, then we can match the record quickly.

Privacy Questions You May Ask

These are the privacy questions we hear most from people who open an account with us. Each answer stays focused on data use, cookies, retention, and the way we verify changes, so you can decide what to share before you send a form or open chat. If something depends on local law, we say so plainly and only apply the rule where that law permits access.

We keep the fields needed to create and protect your account, such as your name, contact address, login time, device type, browser, and the payment rail you choose. We do not ask for more than the request needs.

Cookies keep your session active, remember your language choice, and save form progress if you return later. On Chrome for Android or Safari on iPhone, that means less re-entry until you log out or clear browser data.

Yes. Use the verified form in Settings > Privacy, or contact live chat from the email or phone number on your account. We check the request before changing any profile field or contact detail.

We keep records only while they are needed for support, audit trails, or legal handling. When the reason ends, we remove them or turn them into non-personal records where the applicable rule allows.

We keep only the payment references needed to process and confirm the request, then store the record for support and legal checks. We do not hold more payment data than the workflow requires.

If access is not allowed where you are, we follow the local rule and limit the request. Where access is permitted, we process it after we verify the account and the contact route.

Privacy Policy for Indonesia Accounts and Data Use

Where You Can Reach Us

Live chat, 10:00-22:00 WIB

Email support

In-account form

What We Do With Your Data

Data minimisation

Cookie use

Login security

Retention

Change requests

Contact route

Privacy Questions You May Ask

01 What data do you collect when I open an account?

02 Why do you use cookies on my device?

03 Can I ask to change my account details?

04 How long do you keep my records?

05 Do you keep my DANA, OVO, GoPay, or QRIS data?

06 What if local law does not permit access?

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